Refund Policy

At Station Dhaka, we value the trust our clients place in us. This Refund Policy explains the circumstances under which refunds may be provided for our consulting services, events, and programs. By engaging Station Dhaka's services, you agree to the following terms.

1. General Refund Policy

Due to the nature of consulting services, which involve significant upfront research, planning, and resource allocation, our refund policy is structured as follows:

• Refunds are primarily available for services that have not yet commenced
• Once work on a project has begun, refunds are generally not available
• Partial refunds may be considered on a case-by-case basis for partially completed work
• Refund eligibility depends on the type of service and stage of engagement

2. Eligibility for Full Refund

You are eligible for a full refund if:

• You cancel your engagement before any work has commenced
• Refund request is submitted within 7 calendar days of payment
• No consultation, research, or deliverable work has been performed
• Station Dhaka cancels the service or event before initiation due to unforeseen circumstances
• We are unable to deliver the agreed services within a reasonable timeframe

3. Eligibility for Partial Refund

You may be eligible for a partial refund if:

• You cancel after work has begun but before significant deliverables are completed
• Refund amount will be calculated based on work completed and costs incurred
• Initial consultation and scoping work (typically 10-20% of project value) is non-refundable
• Third-party costs already incurred will be deducted from any refund

4. Non-Refundable Items & Services

The following are non-refundable under any circumstances:

• Completed consultations, meetings, or advisory sessions
• Delivered reports, research, or other documentation
• Services or events that have already taken place
• Administrative charges and setup fees
• Government fees, filing charges, and regulatory costs already paid
• Third-party costs (travel, accommodation, vendor payments) already incurred
• Custom research or analysis work that has been completed
• Rush or expedited service fees

5. Event and Trade Mission Refunds

For events, trade missions, and delegations:

• More than 60 days before event: Full refund minus administrative fee (10%)
• 30-60 days before event: 50% refund
• Less than 30 days before event: No refund (credit may be issued for future events)
• Event cancellation by organizers: Full refund or credit for future event
• Deposits may be credited toward future events at our discretion

6. How to Request a Refund

To request a refund:

1. Submit your request in writing to [email protected]
2. Include your name, company name, and engagement/invoice reference number
3. Provide the reason for your refund request
4. Include any relevant supporting documentation

7. Refund Processing

• Refund requests are reviewed within 5 business days
• You will be notified of approval, partial approval, or rejection with explanation
• Approved refunds are processed within 7-10 business days
• Refunds are issued to the original payment method used
• Bank transfer refunds may take additional 3-5 business days to reflect
• International refunds may incur currency conversion differences

8. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account or payment method statement
• Contact your bank or credit card company (processing times vary)
• For international transfers, allow additional processing time
• If issues persist after 15 business days, contact us at [email protected]

9. Service Credits

In some cases, we may offer service credits instead of refunds:

• Credits can be applied to future services within 12 months
• Credits are non-transferable and have no cash value
• Credits cannot be combined with other promotions or discounts
• Expired credits cannot be reinstated

10. Disputes and Exceptions

If you believe your situation warrants an exception to this policy:

• Contact our management team with a detailed explanation
• We will review exceptional cases on their individual merits
• Decisions on exceptions are at our sole discretion
• All dispute resolutions are final

11. Limitation of Liability

• Station Dhaka's total liability for any refund shall not exceed the amount actually paid for the specific service
• We are not liable for indirect, incidental, or consequential damages caused by service cancellations or delays
• Refunds do not include compensation for lost business opportunities or third-party costs

12. Governing Law & Dispute Resolution

• This Policy is governed by the laws of the People's Republic of Bangladesh
• Any disputes shall first be resolved through good faith negotiations
• If negotiations fail, disputes will be referred to arbitration under the Arbitration Act 2001 (Bangladesh), seated in Dhaka
• The language of arbitration shall be English

13. Policy Updates

Station Dhaka reserves the right to amend this Refund Policy at any time. Updates will take effect immediately upon posting on our website. The policy in effect at the time of your purchase or engagement will apply to that transaction.

14. Contact Us

For questions about refunds or this policy, please contact us:

Last updated: December 2025