Delivery Policy

This Delivery Policy outlines how Station Dhaka delivers consulting services, project deliverables, and communications to our clients. As a service-based consulting firm, our "delivery" refers to the provision of strategic insights, reports, advisory services, and project outcomes.

1. Service Delivery Overview

Station Dhaka provides professional consulting services that are delivered digitally and through direct engagement. Our deliverables include:

• Strategic reports and market analyses
• Due diligence findings and background verification reports
• Partner profiles and matchmaking recommendations
• Presentation decks and executive summaries
• Entity setup documentation and regulatory filings
• Meeting facilitation and negotiation support
• Ongoing advisory and consulting support

2. Delivery Timelines

Delivery timelines are established at the beginning of each engagement based on project scope and complexity. Below are typical timelines for our services:

Note: Actual timelines may vary based on client responsiveness, third-party dependencies, government processing times, and project complexity. Any changes to agreed timelines will be communicated promptly.

3. Delivery Methods

We deliver our services and communications through multiple channels:

• Email: Reports, documents, presentations, and routine communications sent to designated client contacts via secure email
• Secure File Sharing: Large files and sensitive documents delivered via encrypted cloud platforms (Google Drive, Dropbox, or similar)
• Virtual Meetings: Strategy sessions, presentations, workshops, and consultations conducted via Zoom, Google Meet, or Microsoft Teams
• In-Person Meetings: On-site meetings, workshops, and presentations at client locations or our offices (as agreed)
• Client Portal: Access to project documents, status updates, and deliverables through dedicated project management tools (where applicable)
• Physical Delivery: Original documents, certificates, or materials delivered via courier when required

4. Communication Standards

Response Times

• General Inquiries: Within 2 business days
• Active Project Communications: Within 1 business day
• Urgent Matters: Same day response when possible (during business hours)
• After-Hours/Weekends: Next business day (unless urgent)

Progress Updates

For ongoing engagements, clients receive regular progress updates:

• Weekly status updates for active projects
• Bi-weekly or monthly updates for longer-term engagements
• Milestone notifications upon completion of key deliverables
• Immediate notification of any issues or delays

Business Hours

Our standard business hours are Sunday to Thursday, 9:00 AM to 6:00 PM (Bangladesh Standard Time, GMT+6). We accommodate different time zones for international clients.

5. Project Kickoff

Each engagement begins with a formal kickoff process:

• Signed service agreement and initial payment received
• Kickoff meeting to align on objectives, scope, and timelines
• Assignment of dedicated project manager/consultant
• Establishment of communication channels and meeting schedules
• Sharing of project plan and milestone timeline

6. Quality Assurance

All deliverables undergo rigorous internal quality review before delivery, including:

• Accuracy verification of data, facts, and figures
• Alignment check with project objectives and client requirements
• Professional formatting and presentation standards
• Senior consultant review for strategic recommendations
• Proofreading and editorial review
• Compliance check with applicable regulations (where relevant)

7. Revisions and Feedback

• Standard Revisions: One round of revisions is included for most deliverables at no additional cost
• Feedback Window: Clients have 10 business days to provide feedback after delivery of each deliverable
• Additional Revisions: Further revisions beyond the included scope may incur additional fees (quoted in advance)
• Scope Changes: Requests for changes beyond the original scope will be handled through a change order process

8. Delays and Force Majeure

We strive to meet all agreed timelines. However, delays may occur due to:

• Client delays in providing required information or approvals
• Third-party dependencies (government agencies, partners, etc.)
• Force majeure events (natural disasters, political unrest, pandemics, etc.)
• Unforeseen technical issues or system outages

In case of delays, we will notify clients promptly and propose revised timelines.

9. Acceptance of Deliverables

Deliverables are considered accepted if:

• Client provides written acceptance
• Client does not raise objections within 10 business days of delivery
• Client uses the deliverables for their intended purpose

10. Contact Us

For questions about delivery status, timelines, or this policy, please contact us:

Last updated: December 2025